Refund policy

Every Sketch and Etch piece is made from scratch, especially for you. Due to the highly custom nature of our products, we do not offer change of mind returns or exchanges. We have a strict no returns policy with any of our Products including but not limited to Neon Signs, Wishing Wells, Signage, however not limiting the rights and obligations under Australian Consumer Laws. We will not accept the return of items which are deemed to be ‘’change of mind’’.

FAULTY OR INCORRECT ITEMS

Our items are quality checked before they are carefully packaged and sent to you. If your item arrives damaged, please refrain from using the product. We kindly ask you take images and send to info@sketchandetch.com.au within 24 hours of receiving the product.

In the event you believe your order is wrong or you have received the wrong order, please contact us at info@sketchandetch.com.au within 24 hours of receipt of the items.

TERMS & CONDITIONS

Read our terms and conditions here.

USE OF PRODUCTS AND WARRANTY

Unless otherwise confirmed, all items produced by Sketch and Etch are intended for indoor use only.

Please refer to our T&C’s under Warranty for further information.